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  1. Jira Service Management Cloud
  2. JSDCLOUD-1833

Notification to Agent when a Customer Sign Up

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      JSD Customer Portal can be configured to be made available for Public Sign Up. Any customer who knows the URL to the Customer Portal can then sign up via the portal and then they will be able to raise a ticket. There is no notification that goes out to the Agents to let them know that a new customer has signed up.

      While an agent can see the list of the Customers on the Customer list, they would not know when a new customer is creating an account.

      Suggested Solution

      It would be great if there was a notification that will let the agents know when there is a new customer sign up on the portal.

            [JSDCLOUD-1833] Notification to Agent when a Customer Sign Up

            Rajesh Vishwakarma added a comment -

            Hi Cheo, thanks for response but do we have any notification setup if someone signup on support portal the email notification will send to host and service desk users

            Rajesh Vishwakarma added a comment - Hi Cheo, thanks for response but do we have any notification setup if someone signup on support portal the email notification will send to host and service desk users

            Cheo Alvarez added a comment - - edited

            We have a service desk in which we've enabled public signup, so that we don't miss tickets which are emailed to our channel from unregistered users. This works well, but also means that competitors can easily enroll in our service desk and browse our knowledge base. We're screening the user lists regularly for 'unwanted users' but this method leaves a lot to be desired. A notification mechanism would be a big help in better securing our assets

            Link to original post to atlassian answers here :
            https://answers.atlassian.com/questions/38381072/how-to-better-protect-my-service-desk-and-knowledge-base-from-unwanted-visitors-and-competitors

            Cheo Alvarez added a comment - - edited We have a service desk in which we've enabled public signup, so that we don't miss tickets which are emailed to our channel from unregistered users. This works well, but also means that competitors can easily enroll in our service desk and browse our knowledge base. We're screening the user lists regularly for 'unwanted users' but this method leaves a lot to be desired. A notification mechanism would be a big help in better securing our assets Link to original post to atlassian answers here : https://answers.atlassian.com/questions/38381072/how-to-better-protect-my-service-desk-and-knowledge-base-from-unwanted-visitors-and-competitors

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              jrahmadiputra Julian (Inactive)
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                Created:
                Updated: